Application maintenance isn't usually considered glamorous, taking a backseat to new projects and product launches. But, when an application goes down, AMS jumps to the top of the priority list. In fact, AMS consumes an estimated 50% of enterprise IT budgets.
When an enterprise application fails, the tendency is to fix it fast and move on to the next issue. IT departments are pulled in different directions, without being given the time to analyze and uncover the root cause of every problem.When an application goes down, AMS jumps to the top of the priority list.This can lead to issues such as frequent application crashes, problems that migrate from one user base to another or worse, solutions that create other problems while solving the one on hand.
We believes that a successful AMS setup has to be the right combination of an Emergency Room coupled with a Family Physician whose focus is more preventive and predictive.
We believes that a successful AMS setup has to be the right combination of an Emergency Room coupled with a Family Physician whose focus is more preventive and predictive. The right combination ensures that the efforts and spend 'shift right' from corrective to preventive to predictive as time goes by. In an ideal world, all AMS spend should be predictive. If airplanes that are made with millions of parts can demonstrate such high reliability, we believe that software applications too can one day reach similar levels of reliability.
Therefore, not only is lowering the cost of AMS strategic, but the continual lowering of the cost as a percentage of the IT budget is necessary to free up resources to invest in other projects. This is why effective application maintenance requires a long-term strategy of continuous improvement.Not only is lowering the cost of AMS strategic, but the continual lowering of the cost as a percentage of the IT budget is necessary
An Approach of Continuous Improvement
The best approach to AMS employs diagnostics and analysis to fix immediate problems while simultaneously planning and addressing patterns and practices that cause chronic issues. Wetakes this approach for Application Maintenance Services. Wecontinually measures and improves its own productivity and processes. We task ourselves to build a leaner, more productive team that can manage a growing set of more complex applications. And, we prove it to you on a regular basis.
Our AMS team has the ability to provide rich insights into how a business process is performing.